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Service Support |
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Service Guarantee
1. Lead Time（The Fastest Delivery）
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Quick Turn Service |
Standard Lead Time |
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Single & Double Layer: 24 hours
4 Layers: 2WDS
6 Layers: 3WDS
8 Layers: 4WDS
10 Layers: 5WDS
12 Layers: 6WDS
14 Layers: 7WDS
More than 16 Layers: by case
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Single & Double Layer: 5 - 7 WDS
4 Layers: 7~10WDS
6 Layers: 8~12WDS
8 Layers: 10~14WDS
10 Layers: 10~16WDS
12 Layers: 12~16WDS
14 Layers: 14~18WDS
More than 16 Layers: 18WDS
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2. Marketing Position
We have been providing “Customer-centric and Market-oriented” PCB service and round-the-clock delivery and engineering support.
Customer-centric & Market-oriented
3. Engineering Support
KINGFORD Engineering Support Team is available to assist customers with any question during the production process of a product. And when products are revised, the team incorporates appropriate performance improvements.
The group is also available to address engineering questions at any stage of design, including manufacturing, assembly, testing and integration. Upon request, the Engineering Support Team provides customers with NPI(New Product Introduction) feedback related to manufacturability issues, cost reductions and the transfer from the prototype stage to regular production.
Acceptable File: Gerber file (RS-274-X or RS-274-D with aperture list and drill files)、Protel、PADS、POWERPCB、AutoCAD、ORCAD
Software CAM: Genesis、CAM350
4. Logistics Service
To better serve customer and lower the cost, we would like to support many efficient ways: FOB, FCA or CIF Door to Door by FEDEX, DHL, UPS, TNT, EMS，by sea etc.
We use DHL, FedEx, UPS and TNT as our express forwarder to shorten the delivery time and reduce the risk of delivery delay.
5. Detailed reference information
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Prevailing product standard
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IPC-A-600H (acceptance condition for printed plates)
GJB 362A-96 (generic specification for flex-rigid printed plates)
GB/T16261-1996 (generic specification for printed plates)
GB/T2036-94 (terminology for printed circuit)
GB/T45488.4-1996 (segmentation specification for multilayer printed plates)
SJ/T10389-93 (packing, shipping and keeping of printed plates)
SJ/T10329-92 (rework, repair, and modification of printed plates)
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First pass yield and online reject ratio of our products
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First pass yield 95% ｜ Online reject ratio 2000PPM
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Test items of reliability experiment
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Thermal shock test, clad layer and solder resisting adhesive force, solder resisting hardness, solder resisting and solvent resistance, solderability, warpage, thickness of cladding material and coating (including cooper thickness, thickness of lead and tin, thickness of nickel, solder resisting), slicing experiment, stripping strength of wire, thickness of nickel coating
External parts as per customers’ requirements：adhesive strength, fire resistance and insulation resistance 。
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Development and design process
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As our company carries out processing and production as per the documents and materials supplied by clients, the quality system does not include “design and development”.
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Delivery capacity
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DHL, UPS, FEDEX, TNT, EMS, By sea, Home delivery service, S. F. Express, and other modes of express delivery; Full-time order managerial staff shall be in charge of following up the order and feedback.
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Provide prompt supply as well as process and emergency measures of goods not arrived;
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The business order shall be handled within two hours and the engineering shall be handled within 8 hours.
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Training
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Induction training, qualification training, on-the-job training, and the training in the annual training plan and training related to foreign affairs
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Service commitment
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• Quick response within two hours;
• Standard communication in Chinese and English;
• CAMDocuments can be handled by the CAM Department within 24 hours;
• Highly experienced technical engineer;
• Express delivery no greater than 1m2 can be delivered within one to three days;
• Express delivery in small quantities (5㎡) can be delivered within three to seven days;
• Express delivery in medium quantities (5-20 ㎡) can be delivered within 7 to 10 days;
• The monthly delivery capacity is up to 9,000 varieties and in an area of 60,000 square meters;
• Before production, DPM inspection can be conducted through preliminary inspection on project and suggestion on product optimization will be made with specific purpose;
• The product and production have passed the authentication of DNV authoritative institution and re-inspection shall be conducted regularly;
• Electric performance test and AOI test shall be conducted on all the products;
• High voltage test, thermal shock test, reliability testing and insulation resistance can be carried out.
Various reliability tests to ensure intrinsic quality of products
• Home delivery service by professional Express and local service personnel;
• The delivery time is highly reliable in order to stably support the customers’ development process and market delivery and to assist the customers in seizing the market.
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Quality policy
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Meticulous production, strict control;
Quality-focused speed; supply highly reliable products;
Constantly improve and upgrade quality, technical and service level to meet the growing demands of customers;
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Quality objective
Civil products
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Customer satisfaction ＞95%
Comprehensive percent of pass＞95%
Accurate delivery rate＞95%
Complaint rate ＜1.0%
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Quality objective
Military products
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Customer satisfaction ＞95%
Comprehensive percent of pass＞95%
Accurate delivery rate＞95%
Complaint rate ＜0.5%
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Corporate spirit
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“Integrity, Cooperation, Progress, Sharing”
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